Sales Engineer (m/f)

Sales Engineer (m/f)

Main Job Purpose

• Responsible for providing pre and post-sales support to the sales teams and Zycko customers
• The role may require the delivery of authorised vendor training through Zycko ATP agreements
• Adhere to the company’s ISO 9001, 27001 and BSI standards at all times

Duties and Responsibilities

• Provide support for the Zycko Technical Portfolio for the sales, marketing and support teams as required, including (but not limited to) pre-sales advice, on site meetings and presentations, solution design, technical authoring / response creation, POC, installation and support / troubleshooting
• Ensure that all documentation that is created is of a suitable technical standard, in line with company branding guidelines and in compliance with quality control procedures / standards as set down in the ISO quality management policy
• Take ownership for assigned internal and external projects within the remit of Professional Services, as agreed with the Group / Regional Technical Lead
• Maintain excellent knowledge of competitive products / technologies and utilize key points to establish Zycko technology solutions as the products of choice to the user and channel partner
• Act as vendor liaison to selected product sets as required to achieve thorough product knowledge transfer into the wider technical community
• Ensure that all technical documentation pertaining to the work of the Professional Services team along with all vendor / product information is maintained in the relevant centralised documentation repositories
• Operate the helpdesk system for all tasks required and record time for such tasks
• The option to participate in out of hours Level 2 Customer support & LM services rota may be available
• Delivery of Professional Services may require out of hours or weekend work to be completed
• Comply with the operational directives of the Professional Services department as advised by the Group Professional Services Operations Manager
• Develop and maintain technical qualifications with a clear focus on business objectives as agreed with the Group / Regional Technical Lead

Skills / Attributes Required

• Sound knowledge of IP and Networking Technologies
• Exposure to & understanding of virtualisation platforms & wintel application stack
• Ability to articulate & present a clear technical message to all levels of customer & internal resource
• Understanding of commercial landscape and ability to convey value & ROI of Zycko Technical portfolio
• Industry recognised intermediate to advanced data networking certifications
• Willingness to attend customer locations within the local office region, with occasional EU based travel required
• Ability to prioritise and manage work load accordingly
• Ability to work individually or as part of a team
• Ability to interact with people on both business and technical issues, and to build lasting effective professional relationships
• Full driving licence required
• You may be required to undertake other general duties / reasonable requests, as required by business needs, details of which will be provided to you at the time the duties / requests are required

The mentioned points for the position ‘Sales Engineer (m/f)’ apply to you? Then we would like to meet you! We look forward to receiving your detailed application along with your earliest possible starting date and salary expectations via e-mail to:

Zycko Networks GmbH
Human Resources
Kurfürstendamm 182
10707 Berlin
jobs@zycko.de

Link zum Stellenangebot:
http://www.jobboard-deutschland.de/job/521870/sales-engineer-mf-bei-zycko-networks-gmbh/