Hey – there’s a revolution going on! A revolution in digital entertainment. Every day millions of people around the world choose to be more thoughtfully entertained, informed and educated by listening to fascinating stories and all forms of fictional and non-fictional content on their smartphones and other mobile devices.

Audible.de , an Amazon company, is the leading provider of premium digital spoken audio information and entertainment on the internet, offering customers a new way to enhance and enrich their lives every day. Audible’s content offering comprises more than 150,000 audiobooks and audio plays from 800 publishers. Titles downloaded from Audible are compatible with hundreds of mobile devices, including the iPhone and Android smartphones. Audible is also the preeminent provider of spoken-word audio products for Apple’s iTunes® Store.

For our highly motivated team in Berlin we are looking for a responsible and enthusiastic
CRM Manager (m/f)

As CRM Manager you are responsible for nurturing and developing our customer member base. Your goal is to improve customer retention and to build an outstanding customer relationship. This position is a maternity leave replacement starting around April 2016 (or sooner) and lasting around 14 months.

Your responsibility:

• Develop and monitor a customer loyalty strategy that leverages all customer touch-points.
• Responsible for developing and executing initiatives to improve customer retention and customer relationship.
• Own all communication with our members across all platforms and devices (Email, Push notification, website messages).
• Oversee performance metrics related to retention and retention campaigns. You report results and learnings to the management team and provide recommendations based on program effectiveness.
• Work with your international counterparts to share best practices and analytics.

Your profile:

• 3 years’ experience of developing and executing loyalty strategies in a digital business.
• You are eager for new challenges and want to play an important role in growing our business.
• Strong customer focus and come up with innovative ideas to improve the customer relationship.
• You are analytical and understand how to transform analysis into actionable measures.
• You are fluent in German and English. If you speak French, it is even better!
• You work very result oriented, structured and independent.
• You are open-minded, creative and want to have fun while working.

Sounds interesting? If you are looking for a new challenge in an innovative company, where you will have the opportunity to shape and influence the business with the results of your work, where you will be surrounded by an engaged and fun team, Audible is your next stop! Do not hesitate to send us your application with all details together with your cover letter. Please use our application tool.
https://www.amazon.jobs/jobs/356840/crm-manager-mf

In case you have questions, don’t hesitate to use the comment section below or write an e-mail to jobs@audible.de. Further, it should be noted that with sending your application to us, you allow us to store your data within our application management system. Your data won’t be used for any other purposes than your application process.